Refund & Returns Policy

Refunds and Returns Policy
Effective Date: March 13, 2025

Thank you for shopping at Affordabagsitaly.com. We strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a fair and transparent return and refund policy to make the process easy for you.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, in its original condition, and with all original tags and packaging.
  • The return request is made within 14 days from the date of delivery.
  • The item is defective, damaged, or incorrect upon arrival.

Items that do not qualify for returns:

  • Used, worn, or damaged products (unless they arrived defective or damaged).
  • Customized or personalized items.
  • Final sale or clearance items.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at [email protected] within 14 days of receiving your order.
  2. Provide your order number, item details, and reason for return (with photos if the product is defective or damaged).
  3. We will respond within 2-3 business days with return instructions, including the return shipping address.
  4. Pack the item securely and send it back using a trackable shipping method.

3. Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect, defective, or damaged item), we will cover the return shipping costs.
  • If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for return shipping fees.
  • We are not responsible for lost or damaged return shipments; we recommend using a tracked shipping service.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund:

  • Refunds will be issued using the original payment method used at checkout.
  • Processing time for refunds is 7-10 business days after receiving the returned item.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

If you have not received your refund after 10 business days, please contact us at [email protected].

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a defective or damaged item, please email [email protected] with your order number and photos of the issue within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

7. Contact Information

For any return or refund inquiries, please contact us:

Email: [email protected]
Address: Via Portiolo, No. 8, Viadana, Mantova, Italy, 46019

We value your satisfaction and appreciate your business! Thank you for shopping with Affordabagsitaly.com.